Rosgosstrakh

Forma reģistrācijasOJSC
ValstsRussia
PilsētasMoscow
AdreseMoscow
Tālrunis+7 (495) 540-55-55
Mājas lapahttp://www.rgs.ru/
Pievienošanas datums2010-08-03

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Informācija Rosgosstrakh

88 Years of Excellence
Rosgosstrakh (RGS) has been around for over 88 years. It is the major insurance player on the Russian market. With more than 25 million private and 250,000 corporate clients from all over the country, 3,000 regional offices and 400 claim centers, the company strives to provide a full range of high-quality insurance products from popular auto policies to insurance of domestic animals and spacecraft.
Today, we offer more than 50 different types of insurance to cover individuals and businesses. Our success and sustainable growth in today’s economy is all due to the day-to-day commitment of our people. We employ more than 60,000 well trained, professional staff.
Our staff is there to help clients deal with incidents without too much fuss and stress.
Exceptional Claim Service
At RGS we work hard to make insurance even simpler, faster and more reliable for our clients. And we do our best to keep our claim service absolutely stress-free. In our claim centers we keep queues to a minimum and clients are treated with care. Our well-trained specialists are there to help clients deal with accidents speedily and efficiently.
Our unique nationwide network of more than 400 claim centers across Russia is equipped with the state-of-the-art software ClaimCenter which is most advanced system in Europe and help us deal with all claim situations quickly and effectively.
Our personnel are trained to provide flawless and quick claim settlement. We provide client assistance in any part of the country. It doesn't matter where the client is or where the policy was purchased.
We operate a fast efficient call center service:
we are open 24 hours a day x 7 days a week x 365 days a year;
in 90% of cases the waiting time does not exceed 10 seconds;
we deal with more than 7 million telephone calls a year;
we have 270 staff waiting to client calls.
Financial Strength
RGS is a well capitalized and financially strong company with the financial resources to pay claims.
We have been rated A++ by Expert-RA (National Rating Agency) in 2009. This rating provides assurance as to our financial stability and the probity of our organization.
Mission
We are here to protect the well-being of Russian people through available and relevant insurance products and services.
We have a very strong Corporate Philosophy and Principles which guide everything that we do. These are:
A high level of professional ethics & standards
Responsibility and honesty
Long-term and fruitful relationships with clients, both large and small, private and corporate
First class sophisticated services
A wide range of competitive up-to-date insurance products
Reliability, transparency and effectiveness of insurance deals
Constant and comprehensive education and training of personnel and insurance agents.
Human Resources
In RGS, we cherish our committed staff and friendly atmosphere.
We employ 18,000 staff and over 46,000 insurance agents
We strive to make continuous improvements in the level of client-friendly service and agent efficiency
We have our own team of 120 expert trainers, who operate year round throughout the country to enhance the expertise of insurance agents and employees
We have our own Corporate University to provide invaluable training
We have our Business School to grow business administration professionals
We were the first Russian insurance company to introduce Internet-based remote training for thousands of employees and insurance agents including those operating in remote areas.
Core businesses
Our products cover the following insurances for personal and business clients:
MTPL
Casco
Private property (household, apartment)
Mortgage insurance
Corporate property
Corporate liability insurance
Building and construction
Cargo
Business and financial risks
Voluntary and obligatory medical insurance
Accident and health
Agriculture and crops
Life insurance
Company Structure
We have 83 regional branches (based on geographical/administrative boundaries).
Our subsidiaries include:
RGS-Life
RGS-Medicine
PROVIDNA Insurance Company (Ukraine)
MOLDASIG insurance company (Moldova)
RGS-Armenia
Company Facts
RGS Group of Companies is the #1 nationwide insurance company in Russia with over 88 years of experience
Market leader in premiums in non-life insurance, 12.6% market share
30% of all MTPL policies are written by RGS
Successor of Soviet State Insurance Monopolist – Gosstrakh (founded in 1921)
Around 60,000 personnel including over 46 000 insurance agents
Powerful network across the country
More than 3,000 offices
Best known brand in insurance industry, №2 in financial sector
83 regional branches
Over 400 claims settlement centers across Russia
More than 25 million individual and 250,000 corporate clients
Over 60 billion rub in premiums collected in 2009
Licensed to sell any type of insurance
Reinsures with major foreign reinsurance companies with outstanding international ratings - Swiss Re, Gen Re, SCOR, Transatlantic Re, CCR
In 2009 RGS Group of Companies was given the highest А++ rating by Expert Rating Agency.
History
Heir to Gosstrakh - the Soviet state insurance monopoly - Rosgosstrakh (RGS) has over 88 years of history, evolving from the time when insurance was a state-delivered and regulated service to the present-day market-driven leadership position.
It has been able to preserve the confidence of millions of its clients while reviving the old and universally respected brand name, modernizing it and infusing it with a new distinct drive, confidence and reliability. Today, the RGS brand name is immediately recognized right across Russia and attracts millions of new clients every year.
Where We Are Now
And this is where we are now:
Centralization of strategic and operating functions
Best known insurance brand, over 90% brand recognition
Integrated sales, marketing and centralized claims settlement functions
Consistent standards and technology
New competitive insurance products
Young, energetic and competent management team
High levels of recruitment
Large-scale 4-level system of training: Corporate University, Business School, School of Insurance Agents, Remote E-Training
We enjoy our work and each person we help makes it more worthwhile.
 


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